We were able to pivot and adjust very quickly as we figured out what reopening would look like.Īfter the mask mandate was lifted, we closely watched customer demand to see when it made sense to start to bring back more of our outlets-our restaurants, our salon, our spa, our fitness center, our business center-and when to bring the hotel back seven days a week. The good news is this market is so big and dynamic, we usually knew when we got it right. Trying to figure out how to safely reopen how to and take care of employees and how to create a safe environment for the guests-there was no blueprint for what we all had to figure out. How do you plan to reopen when there’s so much caution among patrons, and you know restrictions may return? There was a lot of post-Covid freedom and euphoria going on here and around the country in those early months, and it was great.

We had as close as possible to a normal summer. The first big moment, when it felt that we were going to be on our way back, would have been when the mask mandate was lifted (on May 29). We had a lot of operational impacts due to Covid-we were open 12 hours a day, then we were back to 24 hours with capacity restrictions, etc. Jenny Holaday: It really was a phased approach.

When did that happen, and what conditions had to be in place first? Jenny Holaday, who recently succeeded Brian Gullbrants as the property’s president, talked with GGB News about the resort’s growing pains amid the pandemic, and her plans going forward. Instead, it celebrated the end of a statewide mask mandate and the beginning of a wide, slow return to near-normal.īy September 1, the opulent, multibillion-dollar resort on the Mystic River was pretty much back in business, with its hotel, casino, restaurants and other amenities up and running. On June 23, Encore Boston Harbor should have celebrated its second anniversary in business.

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